You may e-mail us at support@BlackMint.com if you have any difficulties with Concise Beam.

Prior to contacting us for support please ensure that you have downloaded and installed the latest release of Concise Beam from www.BlackMint.com.  We can only support this latest release.  If you are questioning the calculated results then please recheck your input and perform at least minimal hand calculations to confirm and illustrate the problem.  You may be asked to provide these calculations.

When contacting us by e-mail please provide us with the following;

• your License Holder name (which you can see in the Problem Title and User Identification dialog in the Define menu), or note that you’re evaluating the program,
• the version of Windows you are using (i.e. Windows XP) ,
• a detailed description of the problem you are having, including a sequence of steps leading up to your problem, if appropriate, and
• attach any Concise Beam problem files that may illustrate your problem, if appropriate.

We can provide telephone and fax support, though we don’t publish the numbers on this web site.  Please contact us first by e-mail and request that we call you or ask for our phone and fax number.